Shipping policy
Shipping Policy — LUMÉ
Fields in [brackets] still need your real rates/timeframes filled in.
Order Processing Orders are processed within [1 to 2 business days] after payment confirmation. A confirmation email with a tracking number is sent as soon as the order ships.
Shipping Zones We currently ship to: Metropolitan France / European Union / International.
Delivery Times
| Zone | Estimated Time |
|---|---|
| Metropolitan France | [3 to 5 business days] |
| European Union | [5 to 10 business days] |
| International | [10 to 15 business days] |
These times are indicative and run from the date of shipment, excluding order processing time.
Shipping Fees
| Zone | Rate |
|---|---|
| Metropolitan France | [€X.XX] — Free from [€XX] of purchase |
| European Union | [€X.XX] |
| International | [€X.XX] |
Carriers Packages are shipped via [Colissimo / Mondial Relay / other] with a tracking number.
Delays In the event of a significant delay compared to the announced timeframe, please contact us at coraline.boutiques@gmail.com. In accordance with Article L216-2 of the French Consumer Code, if the product is not delivered within the announced timeframe, the Customer may request cancellation of the contract after formal notice has gone unanswered.
Lost or Damaged Packages In the event of a lost package or a package received damaged, please contact us within [48 hours / 7 days] with supporting photos if the product is damaged, at coraline.boutiques@gmail.com. A replacement or refund will be offered depending on the situation.
Order Tracking The tracking number is sent by email as soon as the order ships and can be tracked directly on the carrier's website.