Privacy policy

Privacy Policy — LUMÉ

Last updated: 08/24/2026

LUMÉ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LUMÉ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details: name, address, billing address, shipping address, phone number, and email address.
Financial information: payment card information, transaction details, form of payment, and payment confirmation.
Account information: username, password, preferences and settings.
Transaction information: items you view, add to cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us: information included when you contact us, for example for customer support.
Device information: information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information: how and when you interact with the Services.

Sources of Personal Information

We may collect personal information:

Directly from you, when you create an account, use the Services, or communicate with us.
Automatically through the Services, from your device when you use our products or visit our website, including through cookies and similar technologies.
From our service providers, when they collect or process personal information on our behalf.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide, tailor, and improve the Services: process your payments, fulfill your orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience.
Marketing and advertising: send marketing communications (with your consent where required) and show you relevant offers.
Security and fraud prevention: authenticate your account, provide a secure payment experience, and detect fraudulent activity.
Communicate with you: provide customer support and respond to your requests.
Legal reasons: comply with applicable law or respond to valid legal requests.

How We Disclose Your Personal Information

We may disclose your personal information to third parties in the following circumstances:

With Shopify and other service providers who perform services on our behalf (payment processing, shipping, customer support, hosting).
When you direct or consent to disclosure (for example, to ship your products).
To comply with a legal obligation, respond to legal process, or protect our rights and those of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy (shopify.com/legal/privacy/app-users).

Third-Party Websites

The Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of such third-party sites. We recommend reviewing their policies before any transaction.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security measure is perfect. How long we retain your personal information depends on factors such as the need to maintain your account, provide you with the Services, or comply with our legal obligations.

Your Rights and Choices

In accordance with the GDPR and French data protection law, you have the following rights regarding your personal information:

Right of access: request access to the personal information we hold about you.
Right to rectification: request correction of inaccurate information.
Right to erasure: request deletion of your personal information.
Right to portability: receive a copy of your information and request its transfer to a third party.
Right to object and restrict processing: object to certain processing or request its restriction.
Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.
Managing communication preferences: you may unsubscribe from our marketing communications at any time via the unsubscribe link in our emails.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal information, you may contact us directly or lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés), the French data protection authority (cnil.fr).

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.